We will take items back if you reship the item to us. A refund in the amount of the item subtracting the current processing fees and shipping incurred with be sent to you when the item is back in our hands.
Currently we are seeing shipping range from 14-60 days. There is no guaranteed shipping time frame for international orders.
Due to new requirements in the EU we are unable to ship to your country, and have disabled shipping to your local. We hope to finalize our VAT application soon to offer products to you again soon.
Due to payment processors refusal to refund payment processing fees all refunds even before an item is shipped will not include the payment processing fee. For PayPal that fee is 3.5% of the total plus $0.49
If an item has shipped the shipping cost will not be refunded, this includes shipping fees Laser Bear Industries incurred as part of free shipping promotions.
Head over to the contact us page and submit a ticket with your order information, upload a picture if possible so we can get it taken care of in as few emails as possible.